Privacy Policy

Protecting your privacy and maintaining confidentiality are fundamental principles of psychological practice.

Hugo Nel Psychology acts as the data controller for personal information collected through this service.

All personal data is handled in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • professional standards set by the HCPC and British Psychological Society

This practice is registered with the Information Commissioner’s Office (ICO No. ZC113252) for data protection purposes.

Data collection

Personal information may be collected for the purposes of:

  • arranging appointments

  • maintaining clinical records

  • ensuring safe and effective treatment

  • meeting legal and professional obligations

Information will not be shared with third parties without your consent unless there is a legal or ethical duty to do so.

Storage of clinical records

Clinical records are stored securely using Zanda, a GDPR-compliant practice management system used by healthcare professionals.

Security measures include:

  • encrypted data storage

  • secure login access

  • protected data backups

Data retention

Clinical records are typically retained for a minimum of seven years following the end of therapy and are then securely deleted.

Complaints

If you have concerns about the service provided, you are encouraged to raise them directly where possible.

If concerns cannot be resolved, you may contact the HCPC, which regulates practitioner psychologists in the United Kingdom.