Practice Terms and Conditions
1. Overview
I provide structured, evidence-based psychological therapy. Sessions are typically 50 minutes and delivered online.
2. Confidentiality
Information shared in therapy is confidential except where there is:
serious risk of harm
safeguarding concerns
a legal obligation to disclose information
Where possible, this would be discussed with you first.
3. Professional Supervision
As part of maintaining safe and effective practice, aspects of clinical work may be discussed confidentially within professional supervision.
4. Fees & Payment
Self-funding sessions are charged at £140 per session.
Where treatment is funded through private health insurance, sessions will normally be billed directly to the insurer at the rate agreed with that insurer.
You are responsible for providing accurate insurance and authorisation details and for ensuring that your treatment remains authorised.
Where applicable, you remain responsible for any policy excess, co-payment or other amount that your insurer confirms is payable by you, subject to the terms of your insurance policy.
If an insurer declines payment because treatment was not authorised, cover has expired, an agreed session limit has been exceeded, or the treatment is otherwise not covered, you may be personally responsible for the relevant session fee where this is permitted under the insurer's terms. I will discuss this with you where possible before any private charge is made.
Self-funding invoices are payable within 24 hours by bank transfer. Future appointments may be cancelled or paused if outstanding fees remain unpaid.
5. Cancellation and Missed Appointment Policy
At least 48 hours' notice is required to cancel or reschedule an appointment.
Appointments cancelled with less than 48 hours' notice, and appointments that are missed without notice, may be charged at the full fee applicable to that appointment.
For self-funding clients, the normal session fee will therefore be payable.
For insured clients, many insurers do not reimburse psychologists for late cancellations or missed appointments. Where your insurer does not cover the cancelled or missed appointment, you will be personally responsible for the cancellation fee at the rate that would otherwise have applied to your appointment, subject to any restrictions contained within your insurer's terms.
A late cancellation or missed appointment will not be submitted to an insurer as though a clinical session took place.
By agreeing to commence therapy, you confirm that you understand and accept this cancellation policy, including your potential personal responsibility for late-cancellation or missed-appointment charges where these are not covered by your insurer.
6. Contact Between Sessions
Contact outside sessions is limited to practical matters such as arranging appointments.
7. Crisis Support
This practice is not a crisis or emergency service. If you require urgent support, contact your GP, NHS 111, or emergency services.
8. Data Protection
Personal information is stored securely in accordance with UK GDPR and professional standards.